The role of the CEO is to enable people to excel, help them discover their own wisdom, engage themselves entirely in their work, and accept responsibility for making change. (164)

[That means, of course, that management must treat its employees well.] If you treat employees nicely, ... you're not a good person in the business world, unfortunately.

When employees understand that they are needed for success , they tend to try harder at their occupation. - Cameron Roth

Making empowered decisions means taking risks. Many employees fear being reprimanded, or even fired, for making what management might view as a bad decision.

It is important for our employees within NASA to understand that they can appeal a decision by their management. There is a path for everyone to appeal a decision that he or she believes is wrong, and there will be no retribution for appealing.

It is very clear from our financial performance that our employees remained focused on delivering results. Our core management and employee strength -- which has predominantly come from successful mergers over the years -- continues to drive industry-leading performance,