The sticking point was you weren't with Shelley when she died. They asked why you weren't there.

When Justin died and we got the call offering the carriage, I immediately asked for Mike.

I spoke to you on the phone the day Shelley died. I heard that you were incredibly rattled. When you got off the plane you were a shell of person and when you told us the story about Shelley drowning you were tearful and angry at the world.

I had asked her about it when she was here. She [said], 'Oh, I don't know,' and I said, 'Well, keep your fingers crossed.' I told her I was praying for her and then she e-mailed me back and said she got it.

They look at all the little things, how you point your toes on toe-touches, whether your thumbs are sticking out. It's pretty detailed.

Sometimes it's when you're asked and who does the asking.