There's a lot of stuff they don't teach you in the mythical editors' school. They don't teach you that you're going to have to spend a lot of your life in crisis management.

[Your curiosity was the characteristic that editors and reporters mentioned more than any other.] I think of The Times reader as curious, as someone who regards life as a continuing education, ... Each reader has a few subjects about which he or she may be passionate, even expert, and a more wide-ranging appetite that can be seduced, surprised, engaged on almost any subject if we present it well.

There's clearly an acknowledgment at the management level that there's a pending crisis.

I often call it crisis management rather than case management.

You can't spend your life apologizing.

I spend a lot of time reading.