This is all about having great leaders who can drive agile innovation and agile decision-making,

We realized we needed to give our core leaders deeper control and accountability in the way they run their businesses, while at the same time ensuring strong communication and collaboration across business units.

Great companies in the way they work, start with great leaders.

Mark's decision to leave was disappointing, ... and I urged him strongly to change his mind. But his characterization of that meeting is not accurate.

All companies of any size have to continue to push to make sure you get the right leaders, the right team, the right people to be fast acting, and fast moving in the marketplace. We've got great leaders, and we continue to attract and promote great new leaders.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.