This whole process is very much unprecedented. It's new to everyone.

To this point we have had no confirmed cases of diseased transmission.

We've been as transparent as possible.

There have been challenges with letters being returned and phones disconnected. We can provide the support, but it's ultimately the doctor who has to make that call.

We've been as transparent as possible. We felt like we had to be as open as possible. This is about patient safety for us.

If I traveled to the end of the rainbow - As Dame Fortune did intend, Murphy would be there to tell me - The pot's at the other end