We've been as transparent as possible.

To this point we have had no confirmed cases of diseased transmission.

There have been challenges with letters being returned and phones disconnected. We can provide the support, but it's ultimately the doctor who has to make that call.

This whole process is very much unprecedented. It's new to everyone.

We've been as transparent as possible. We felt like we had to be as open as possible. This is about patient safety for us.

This has been possible due to a systematic and transparent bidding process initiated by the BCCI.