Typically you issue those releases when you get partial payment. We were bending over backward, issuing them even when we were not getting partial payment. We stopped doing that when they filed bankruptcy.

It's almost impossible. This was a very, very partial print. ... We sent it out, but you would have to go out and show them what we were looking for because even with a computer you have to align the print just right, so you have to have a pretty good print.

The payment is $55 a month. I pay more for my cell phone.

We were stunned and disappointed when the union came back (with an offer) that went backward from where they had been at the end of the night Monday.

It's a hard spot to find, but when you do it great things happen. It's typically short-lived. You've got to enjoy it while it's there. You can never plan on when it's going to come or go. You just try to enjoy the days while it's there.

Typically, when there's damage to the weatherhead and the meter box, the city inspector would need to look at it before we could reconnect. But in this circumstance, where there are so many cases like that, the city inspection is not required before we restore service.