We were stunned and disappointed when the union came back (with an offer) that went backward from where they had been at the end of the night Monday.

Our customers embrace new technologies. When we offer SMS confirmations to a phone and mobile accommodation booking, the take-up is impressive. Most hostels now also offer wireless Internet access. And it's not unusual to see backpackers traveling with laptops.

I was even a little stunned when I first heard.

We presented the union members with an improved offer on Thursday that we believe is a very good offer.

Everyone's stunned when they see me all done up in some kind of costume, but they never ask what i'm hiding...I'm not creating a person that I'm not. I'm just amplifying a part of me.

I think you're all stunned when they say that we haven't watched any tape. Does that stun you? I don't want them to worry about Bradley. ... You worry about us.