Virgin Digital UK is an exciting and innovative download service created and designed with the music fan in mind.

I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

The music industry is a strange combination of having real and intangible assets: pop bands are brand names in themselves, and at a given stage in their careers their name alone can practically gaurantee hit records.

It is a distinct possibility and it is not just to the States.

I think Chris is an astute businessman, but he is not used to running airlines. Virgin Blue needs people with airline experience.