We are concerned that someone would believe these false accusations. You certainly want people in that age group to have an accurate understanding of what the company's values are.

At the time, we thought individual meetings [with individual schools] would be more helpful, because we could have more in-depth discussions.

It is a very unfortunate. The actual volume in terms of sales is small but it is the larger issue of our reputation. These allegations are false but we do share the concerns with issues.

The University of Michigan is an important school, and I respect the way they worked with us on this issue. These are complicated issues. We are continuing to try hard to work with the university to address concerns and assure them about our business practices.

There's other people that can (score) so that's a great thing. I wasn't doing it tonight and other people stepped up and did it.

This is definitely going to shock some people. Maybe it will put a little fear in them.