We didn't used to be in the storm business, but the last two years, it's been one storm after another.

I come from the branding business, and these are the sort of the core principles of the business.

I've asked to meet with people from the business communities, the bargaining groups. I'm also going to stop by the barber shops and the local cafes -- ask all the questions everybody should be asking.

Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

If you have a great business, if you're great at your craft people should be coming in there. It shouldn't be this secret.

It's gone down quite a bit, lost a lot of business.