We felt that there were probably enough people out there that in good faith ... thought we'd honor both rebates. We made a decision that benefits the customers.

We opened it up to a few invited people, everyone that was affected.

I thought, 'Maybe I'll get in my truck and try to run him over,' but then I thought, 'He probably has a gun,' so I decided to not be a hero and just go call 911 instead,

I thought, 'Maybe I'll get in my truck and try to run him over,' but then I thought, 'He probably has a gun,' so I decided to not be a hero and just go call 911 instead.

A lot of people felt very burned by that, and it probably underlies a lot of what's going on now. But ... somehow, someway, they've got to get together.

If people had read both forms, they would have understood they clearly said they can't be combined with both offers. We're not in the business of giving away products for free.