We opened it up to a few invited people, everyone that was affected.

We felt that there were probably enough people out there that in good faith ... thought we'd honor both rebates. We made a decision that benefits the customers.

If people had read both forms, they would have understood they clearly said they can't be combined with both offers. We're not in the business of giving away products for free.

Music is powerful. As people listen to it, they can be affected. They respond.

God opened the door. Bruce got down on his knees and invited God into his life. You could just tell when he got up he was a different person.

We didn't rush back into it. There was consideration of not reopening.