We had the railroad stabilized, we had the velocity we wanted, then we got hit by this hurricane.

Hurricane Andrew hit and everything changed.

We were on the ground Tuesday, the day after the hurricane hit, but we were excluded from going in by state and federal authorities for the first several days. We've received 2,000 e-mails and phone calls from people who evacuated from New Orleans, who left animals in their homes and are pleading with us to rescue them. That's just in New Orleans. It doesn't count surrounding areas.

When you first meet an investor, you've got to be able to say in one compelling sentence - that you should practice like crazy - what your product does, so that the investor that you are talking to can immediately picture the product in their own mind.

Facebook is becoming the web. Everything you need is there... it is the universe.

Cities like New York have already followed San Francisco and have started similar organizations like sfCiti; New York has TECH NYC.