We need to understand what innovation will be built on top of our networks.

It is users that are driving the networks with innovations on top of the networks and with innovations in the devices space. This is very healthy.

You're going to see this 'Internet of things' start demanding network performance and making the networks much more aware of what is on top of them.

I need to build my team around my weaknesses.

You don't need to recall 100,000 cars because you need to fix something. That can be done with a download of software.

For us to stay competitive, we're transforming our services business to be reliable and flexible.