We stand behind what was booked through us, if there is a problem, we want to correct it.

We explain the different options and features that are available. We tell them about deals for families that we have been notified about through our many carriers, airlines and tours.

We try to help by learning first what their interests are. We then discuss what kind of budget and how long they plan to take on vacation.

We have been working on just getting behind everybody. It's just going to take all of us coming together and scoring the points where we need to, to win.

I think he got a couple hits against us. He almost hit a couple out of the ballpark. I was like, 'You [aren't] supposed to use it against us. Wait until the next series.' But now I have a whole gang of bats for him. He can use it a game today, tomorrow, whenever, as long as he keeps getting doubles and triples.

It was very important. They were pressuring us up high. I don't think we made many 3s, but they gave it to us down low a few times.