Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

You know your business model is broken when you're suing your customers.

Napster was predicating its business model on violation of copyright.

Eviction is part of a business model at the bottom of the market.

Textbook rental is a great concept. It is just a great business model.