We're able to monitor the customer interaction, what the consumer is looking for, ... We're able to monitor what our own agent's performance has been.

The consumer reporting agencies used to view (consumer interaction) as kind of an expense and onerous and it wasn't anything they were too interested in. We want that experience to be a positive one. This is a business now.

If the objective of "Penn Traffic to Further Increase Focus on Its Customers" is actually followed, this should be the perfect strategy for the chain. Let the retailer work on what should be their competitive advantage and the most important part of their business -the customer.

We monitor that on daily basis, though as of now, everything is looking clear.

Producer prices seem to be rising at a slower rate than consumer prices and that is looking good for corporate profits and the strength of the economy at this point.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?