We're jumping to conclusions about a company that we don't know if it is associated with terrorism.

There's an automatic bias because the company is based in the Middle East. It's not fair to the company, but we have to be cautious.

If the company said it was a one-quarter event, then I think the downside would have been limited, ... But given the guidance we received, which is that growth is likely to slow because the company is so large, that will ratchet down the numbers for fiscal 2001, and that's probably where the damage is going to come from.

The company has become increasingly immune to the vagaries of the PC market.

Tangible is what the company does to appease customers, and psychological is how they do it. For example, we had a student who paid for flowers to be delivered on Mother's Day. By accident, the flowers weren't delivered. The florist profusely apologized for the oversight -- that was the psychological. Then, he recovered by delivering a different bouquet of flowers to the mother's house every day for a week after that -- that was the tangible.

This was my dream. It was so cool to me to work here - to create my own company.