This was my dream. It was so cool to me to work here - to create my own company.

There's an automatic bias because the company is based in the Middle East. It's not fair to the company, but we have to be cautious.

Tangible is what the company does to appease customers, and psychological is how they do it. For example, we had a student who paid for flowers to be delivered on Mother's Day. By accident, the flowers weren't delivered. The florist profusely apologized for the oversight -- that was the psychological. Then, he recovered by delivering a different bouquet of flowers to the mother's house every day for a week after that -- that was the tangible.

We're jumping to conclusions about a company that we don't know if it is associated with terrorism.

We're moving toward being a billion-dollar company, and we needed to formalize our development like other large companies do and not rely on the on-the-job training I had. These are things that are critical to running our business but aren't things you naturally learn in law school.

This semester has been worse than other semesters. I am a senior taking three 400 level math classes, so I cannot predict when I will be in.