We're not sure why that wall had not been tested.

The problem is the caseload keeps going up and staffing isn't keeping pace. We have to focus our resources on the things that absolutely have to get done.

It depends on what day or time of day the request is made, the work load at the time and the size of the file. We try to expedite it by getting people to tell us exactly what they are looking for. We can provide a couple of documents much easier than the entire file.

Some of the (remediation) work may not have been sufficient to stand up to the weather conditions.

We've had some employees with adverse effects.

I was horribly shy all through grade school and high school. But somehow I got up the nerve to audition for one play in high school - 'Auntie Mame.' I got a small part as the fiancee who comes on in the end. I got laughs. I wasn't shy at all doing the part. I can do anything on stage and write it off as a character.