We've become a customer service department for some of these companies. So many consumers can't seem to resolve their issues with telephone companies.

But as she became more involved with the organization, she realized how important a service they were providing to the community.

We are glad that two of these senior citizens didn't fall for the scams. Unfortunately, criminals in Canada have taken millions of dollars out of Wisconsin in recent years. We are working with the Royal Canada Mounted Police to fight these rip-off artists.

It takes a lot to get up there and be someone you're not.

It's sort of like selling drugs, there's a lot of money to be made. So, people are always going to try to do it.

It's important for consumers to file complaints with us. Last year we returned $5.5 million to Wisconsin consumers. Not only do we get a lot of money back for consumers, but the complaints tell us where we need to prioritize.