We've very serious about getting into this business. We believe the e-mail market really hasn't gone anywhere yet.

We need to give them choice because business users have different tastes. Some of the models have cameras. Others don't appeal to firms where there's a security issue.

We want to be platform-agnostic.

The survey found that 78 percent of customers were willing to use mail or the Internet to renew. However, most did not realize that was possible. Clearly, we need to educate the public on alternative renewal methods, and devise better means of processing services.

This is a phenomenon that is taking over, and potentially e-mail can become the number one means of business communication,

Mail remains a very good way to market your business.