What we have found is that because of smartphones and access to media, and because everybody knows how everyone else lives, you have no idea where the next huge social movement is going to erupt.

Social media has changed the world forever. We're not going to go backwards. People are not going to accept being poor, accept being excluded anymore.

No matter how good you think you are as a leader, my goodness, the people around you will have all kinds of ideas for how you can get better. So for me, the most fundamental thing about leadership is to have the humility to continue to get feedback and to try to get better - because your job is to try to help everybody else get better.

Everyone knows that metaphors are important, yet we have no idea why.

I have no idea how to use social media for anything other than forwarding a good fart joke.

I have no idea what's next. I simply don't have a clue.