When people seem angry, sometimes they are simply upset and hurting. Asking the right questions helps them to work through it.

Goals for the future distract from worry and anger about the past and redirect your focus to the direction you're travelling in.

Correctly identifying a negative emotion takes the brain out of fight-or-flight mode and into problem-solving mode, out of tension, anger and confusion and into ease, calm and clarity.

When you become aggressive in arguments, you force the other person to become defensive which means they’ll either get ready to fight you or ready to flee from you.

Embrace the anxiety of confronting your emotions because it’s often the emotional hitting of rock bottom that ignites our resolve to get back to the top.

Everyone feels depressed, angry or frustrated at times; it’s a crossroads not a dead end.