Working with our global partners to better train our customer base will drive higher levels of customer satisfaction and reduce long-term support costs.

Naturally it will be the smaller [named accounts] that are cut.

We will not volunteer for restructuring until these matters are resolved to our satisfaction.

My gut feeling is that it (the overall satisfaction rate) will always revolve around the schedule.

UMR makes efforts to gather regular input on satisfaction but that is not as comprehensive of an exercise as is analyzing a market's preferences regarding products, services, satisfaction, and price.

Initially we'd set on a process of beginning to do some segmentation.