You're looking for chinks in the armor. You're looking for pockets of dissatisfied customers that you can steal from them.

If you provide enough value, then you earn the right to promote your company in order to recruit new customers. The key is to always provide value.

The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

I started my career counting diamonds and schlepping gold jewelry around the world. The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

I merely consider myself a father, and one role of a father is to provide financial resources for his family.

A large social-media presence is important because it's one of the last ways to conduct cost-effective marketing. Everything else involves buying eyeballs and ears. Social media enables a small business to earn eyeballs and ears.