FastSaying
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. Edwards Deming
Asked
Cd
Competitor
Customer
Electric
Else
Ever
Expect
Expectations
He
Him
Knows
Led
Light
Nonsense
Nothing
Only
Tire
You
Your
Related Quotes
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
— W. Edwards Deming
Cost
Customer
Dissatisfied
Innovation comes from the producer - not from the customer.
— W. Edwards Deming
Customer
Innovation
Producer
The customer is the most important part of the production line.
— W. Edwards Deming
Customer
Line
Production
Innovation comes from the producer -- not from the customer.
— W. Edwards Deming
Customer
Innovation
Not
It is not enough to do your best; you must know what to do, and then do your best.
— W. Edwards Deming
Best
Do Your Best
Enough
