Does experience help? NO! Not if we are doing the wrong things.

It is not enough to do your best; you must know what to do, and then do your best.

If you can't describe what you are doing as a process, you don't know what you're doing.

Let us ask our suppliers to come and help us to solve our problems.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.