He's a voracious consumer of information, and he's open to ideas. It's ultimately about him being right in the end, not just about him being right.

Put the right people in the right places, and then you trust them to do the right stuff.

If you get the product and technology right, then the rest usually falls into place.

You have to empower your employees to make their own choices and trust that they will make the right choices.

I started in investment banking at Allen & Company in 1991. It was the go-go days of media mergers, and we were incredibly busy with one deal after another. Unlike typical investment banking groups, even in the midst of merger mania, we didn't have a formal face-time culture - and I felt empowered by that.

Failure can teach you something, and as long as you're moving very, very quickly, you're going to start piling up the wins. Speed gives you the luxury to be able to fail.