You have to empower your employees to make their own choices and trust that they will make the right choices.

Put the right people in the right places, and then you trust them to do the right stuff.

If you get the product and technology right, then the rest usually falls into place.

He's a voracious consumer of information, and he's open to ideas. It's ultimately about him being right in the end, not just about him being right.

If you don't optimize for the consumer on the Internet, you're dead.

Anytime you introduce volatility, it is not good for business and not good for travel.