Hospitality exists when you believe that the other person is on your side.

How can you franchise hospitality?

Hospitality knows no gender or race.

Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.

When chefs like Wolfgang Puck became household names, that became a compelling reason for an intelligent young person to go into the cooking profession. There have been no waiters who have turned into household names. The service and hospitality aspects have clearly lagged behind the kitchen.

Hospitality is almost impossible to teach. It's all about hiring the right people.