Hospitality knows no gender or race.

How can you franchise hospitality?

Hospitality exists when you believe that the other person is on your side.

Hospitality is almost impossible to teach. It's all about hiring the right people.

Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.