I can remember in my lifetime when we used to argue with customers.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

I think we were instrumental in saving downtown Seattle. To me, that's the biggest thing we did.

I used to be a hot-tar roofer. Yeah, I remember that... day.

I remember when the idea of living to be 40 seemed absurd.

You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do.