If the health authority can't handle the call, it shouldn't stop there,

It's just not within their authority.

Our philosophy is to select best-of-breed products and work with only one vendor. That way, we develop a deeper level of expertise about the products and a closer relationship with the suppliers.

I was fortunate to have contact with a palliative nurse who was recovering from hip replacement surgery and would be available to me 24/7, ... I relied heavily on her, and she got me through it. Then after that I thought, there's something wrong with the system.

We need people to come to us, ... This will be one-stop shopping for resources where people can tap into hospices and all the medical people... it will be accessible in evening or at night time, it need not be a medical emergency.

It's a groundbreaking opportunity. Not just for the Housing Authority, but for the city in its entirety. It's an opportunity to create a model and do something that so many others speak of, but so little have done. We can be a pioneer.