In order to run a great business, you must know that a bunch of really intrinsically unhappy people, that's not a recipe for success. Don't be anywhere you don't need to be; it's just like that.

We are a mission-driven company. In order to do this, we have to build a great team. And in order to do that, you need people to know they can make a bunch of money. So we need a business model to make a lot of money.

There are no Kleenex boxes on these loops, just so you know.

A great business has to have a conscience. You have to know who you are and who you are not.

Textbook rental is a great concept. It is just a great business model.

If you have a great business, if you're great at your craft people should be coming in there. It shouldn't be this secret.