It's ridiculous to be sharing information that is sensitive in nature, whether it's financial or medical, by the use of faxes. We want Prudential to realize that their technology is out of date and [that] they are not paying attention.

Prudential's point of view was that, 'We are not the ones faxing the information,' which is ridiculous. They are the ones that solicited the business from doctors and clinics, and they are the ones setting up the protocols for receiving the information.

It didn't take too long ... after the story broke for Prudential Financial to contact us and try to get a resolution to the matter.

Almost everything a person needs for identity theft is actually faxed to us on a daily basis.

There are discussions still going on and the information-sharing is still happening.

I think the basic tenet that we learned is a lack of coordination and sharing of information, different cultures in the community of intelligence. We have done our job, and now we have got to do more legislatively and the people who run the intelligence community have got to do theirs.