Our patient satisfaction scores are currently the highest they've ever been, and we want to be sure our physical plant reflects improvement commensurate with the satisfaction patients hold for the quality of clinical care they're receiving.

Many employers are going to be asking their employees to participate more in the decision-making process for their health care, and we see that as an opportunity to engage patients in discussions of what is really best for them and their families.

In 2006, our focus will be on ease of use and patient comfort items.

There's no better satisfaction than writing. I feel that writing is the best and everything else comes with it.

This minimizes the impact and downtime for our customers.

This is a protective operation that occurs automatically when the equipment detects a problem. In this case, it de-energized the circuits to protect transformers and the larger transmission line. The cause of the fault was animal contact.