The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.

In sales, it's not what you say; it's how they perceive what you say.