The paintings were completed before he became a resident here in May of last year. He no longer has any desire to paint, but he has done a lot of pencil drawings.

A lot of the person you knew and love may still be there.

For families, it's a grieving process. They are losing the person they used to know. They need security and reassurance. We try to make the situation as positive as possible. Families become as big a part as the resident himself.

You either love the profession or not. There can be no halfhearted efforts.

It's an ocean liner. You can't turn it rapidly.

The companies that can quickly adapt their business models, product and service offerings, and industry relationships to meet the industry's changing dynamics will be the ones to succeed in the long run. And with all these changes taking place, the companies that stay too close to their comfort zone will most likely get swamped by the innovators.