This business is about turning pennies into dollars and that's what they're trying to do.

Be aware that what we're really trying to do is provide guidance to the commercial property owners about how to handle refuse collection.

We are trying to expand the focus this year. It has previously primarily been focused on homicides. We would like to focus on the rights of victims of other kinds of violent crimes as far as the criminal justice system goes -- what rights and services they are entitled to if someone uses a weapon or force against you in any way.

We did not bargain for having a million people trying to access an 800 number at the same time, ... For a long time, that was the only way people could access financial assistance. We've been trying to find innovative ways to get that assistance into their hands.

What I saw in some of consumer companies was not good, ... All were nervous about business, trying to figure out what would happen.

We're trying to make it easy and cost-effective. If you're setting up an e-business or a supply-chain thing, all the pieces have to work.