We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

The hardest thing about being a leader is demonstrating or showing vulnerability... When the leader demonstrates vulnerability and sensibility and brings people together, the team wins.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

The lifeblood of job creation in America is small business, but they can't get access to credit.