I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

It's ironic that no matter where I go, I meet people from Brooklyn. I'm proud of that heritage. It's where I'm from, who I am.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

We think of Starbucks not as a coffee company but a media company.