What we've gone through in the last several years has caused some people to question 'Can we trust Microsoft?'

Some mischievous people always there. Last several thousand years, always there. In future, also.

We [Microsoft] don't have a monopoly. We have market share. There's a difference.

Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have.

Some people will humiliate themselves or their families just to be on television.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.