You're not going to make Hemingway better by adding animations.

It's not an experiment if you know it's going to work.

I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.

I believe you have to be willing to be misunderstood if you're going to innovate.

Cultures, for better or worse, are very stable.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.