This case shows that anyone can be a victim of cramming, whether you are a residential customer, small business customer or a large entity. That's why it's so important to read your phone bill in detail every month.
Anthony Swinger
Related Whether you're a government entity, a large enterprise, or a startup, a true digital transformat... SAFRA A. CATZ CUSTOMER: Hi. BOOKSELLER: Hi there, how can I help? CUSTOMER: Could you please explain Kin... JEN CAMPBELL The average residential customer can be seeing bills 50 percent or more higher. ALICIA DIXON if it doesn't come bursting out of you in spite of everything, don't do it. unless it... CHARLES BUKOWSKI Business is all about the customer: what the customer wants and what they get. Generally, every cust... FABRIZIO MOREIRA Many years ago, Bill Gates said that one day we'd be able to click on the shoes of a character i... BRIAN L. ROBERTS Business Objects is known for the excellence of both its business intelligence applications and its ... BRUCE ARMSTRONG It is surprising how little most small business values the customers. A positive feedback from the c... FABRIZIO MOREIRA When you say “no” to a customer, you’re losing business. If your mind isn’t clear enough to ... JOHN DI LEMME The story goes as the line follow... alone... loony.... ... That's what's happening.... DEYTH BANGER There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take g... ED ZEITZ Many of these electric-heat customers, although they're found in the residential class, really behav... JOHN WOODS Obstacles will look large or small to you according to whether you are large or small. ORISON SWETT MARDEN A diverse customer base helps insulate you; a few large accounts can leave you vulnerable to their w... JASON FRIED CUSTOMER: I’m always on night shift at work. BOOKSELLER (jokingly): Is that why you’re buyi... JEN CAMPBELL This was a case about how Intel used intellectual property from its customers. It makes for a toughe... DAVID POWERS The golden rule for every business man is this: 'Put yourself in your customer's place.' ORISON SWETT MARDEN How lucky I am to have known somebody and something that saying goodbye to is so damned awful. EVANS G. VALENS But the truth is that the world has changed. And not participating in the conversation is a loud sta... VANESSA FOX Let's pass the small business credit enhancement bill so small business can get back on its feet... AUSTAN GOOLSBEE Brands want to be in this segment because if the brand can sell a compact car to a young customer, t... TOM LIBBY Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your... JOHN RAMPTON Commitment, belief and positive attitude are all important if you're going to be a success, whet... DONALD JOHANSON So you buy a customer, who then creates a revenue stream. So you have to figure out the cost and the... DAVID GUSKY Companies cannot really see beyond their current customer base. They explicitly or implicitly do thi... NICHOLAS NEGROPONTE It's kind of a linchpin to that repeat customer business. MARK PERREAULT It could be to celebrate a special occasion such as a promotion or a retirement. It could be to let ... MAUREEN WILD Many consumers have discovered that customer service can be a misnomer. The first person you encount... JOE RIDOUT Whether it's from Kelley Blue Book or the N.A.D.A. Official Used Car Guide Co., or any other source,... MARC SMITH If you can't turn yourself into your customer, you probably shouldn't be in the ad writing b... LEO BURNETT You can't camouflage a 75-foot elephant in a residential area. This issue affects every residential ... BETH WHITE Sam Walton's values are: treat the customer right, take care of your people, be honest in your d... MICHAEL BERGDAHL GTE must be in a position, if necessary, to vindicate its rights and ensure that all its concerns ha... WILLIAM BARR A business exists to create a customer PETER F. DRUCKER Once in a while every worker in life should practice giving his or her entire income for the month t... DAVID ATTA (A.K.A DAVIED ATTLARS & MR DAIN) A Ritual to Read to Each Other If you don’t know the kind of person I am and... WILLIAM STAFFORD on the phone Bookseller: Hello Ripping Yarns. Customer: Do you have any mohair wool? ... JEN CAMPBELL The whole focus of the bill has changed, and it's now seen as an important communication between the... DONNA ROWLANDS That is something that every Pac-10 team should start with, whether you are the last-place team or t... TYRONE WILLINGHAM That is something that every Pac-10 team should start with, whether you are the last-place team or t... TYRONE WILLINGHAM Even if someone is already in your market space, ask yourself whether you can approach it from a dif... BENJAMIN COHEN Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adapti... DENIS POMBRIANT When a customer receives the heat sink, we have tested it thoroughly, thus in almost every case, we ... DR. KAVEH AZAR They are an agile company, and they have made a decision that they are not going to provide top-notc... AVIVAH LITAN My father taught us that to thrive, excellence in technology, quality, and customer service along wi... KUMAR MANGALAM BIRLA Instead of telling a story about how great your brand is, try telling a story that shows you complet... LEWIS HOWES The female customer is used to a much higher level of detail and much more aesthetic. HARLAN GARDINER The purpose of a business is to create a customer. PETER DRUCKER A coin is examined, and only after careful deliberation, given to a beggar, whereas a child is flung... PETER WESSEL ZAPFFE I will not read the last page of novels first," I said, and then punched myself in the face. "... BRANDON SANDERSON MasterCard continues to move forward with the important customer and consumer programming related to... LAWRENCE FLANAGAN If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business ... LEO BURNETT Discovering your purpose doesn't have to be complicated. Look at what you do and why you do it. ... ANNE F. BEILER So much of retailers? focus goes into acquiring new customers that they often ignore a gold mine of ... AL DIGUIDO I thought a company that provides mutual-fund information could be a great business, because you cou... JOE MANSUETO DPD contact phone number- If you contact DPD customer service representatives on 08445-560-560, fo... MIKE PIN People themselves makes a lots of mistakes and still loves himself,
and they never forget a single m... OM BENIWAL You can not change what happened or bring back the past. But you can change the future by being stro... DR ANIL KUMAR SINHA Without customers businesses will be extinct SOTONYE ANGA We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships ... ECKHARD PFEIFFER At the end of the day my theory is that not every mobile customer will become a 3G customer. ALLEN LEW At the end of the day my theory is that not every mobile customer will become a 3G customer, ALLEN LEW If you work just for money, you'll never make it, but if you love what you're doing and you always p... RAY KROC Every month is better then the last. I have yet to have a customer who doesn't absolutely love that ... BERT BOECKMANN All the evidence shows that God was actually quite a gambler, and the universe is a great casino, wh... STEPHEN HAWKING For our value customer we wanted to create a safe haven so that every time they come in, that menu w... BILL PEARCE Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells ... JAY ALLEN Traffic, access, noise, residential protests are problems with outdoor amphitheatres, especially tho... GARY BONGIOVANNI Our success in this matter is important to all Americans. Whether you are in the forest land busines... LEONARD BOSWELL Nomura needs to expand its online business to target a mass customer base. It used to be all about i... HISAKAZU AMANO Whether you're an opera singer, a legislator or customer service operator, there is a way that w... CHARITY SUNSHINE TILLEMANN-DICK Customer satisfaction is a process that starts with the first impression a customer has of our ... JOE LACEY The purpose of business is to create and keep a customer. THEODORE LEAVITT The purpose of business is to create and keep a customer. PETER F. DRUCKER The purpose of business is to create and keep a customer. PETER DRUCKER The key here is that with planning, you can take advantage of opportunities, where without this plan... BRUCE PITTMAN The bar has been raised for customer service expectations. You want your customer sales representati... AARON ZORNES How much do you as a consumer value a positive experience with a brand or its customer service depar... SIMON MAINWARING If your users have many questions, it's a failure of your primary site design. It becomes not so muc... JAKOB NIELSEN Only institutions that go about the old-fashioned business of taking in deposits from customer A and... GRAYDON CARTER Serving small customers on a long-term basis doesn't provide enough of a margin. It might be a diffe... WILLIAM FIELDS If you see in any given situation only what everybody else can see, you can be said to be so much a ... S. I. HAYAKAWA If you see in any given situation only what everybody else can see, you can be said to be so much a ... S.I. HAYAKAWA The customer in this business is now more business-orientated than technically orientated. DOUG HAYDEN Here's an interesting fact: At the rate of approximately 200 in the 14 month period, that is about o... BILL WOHL Our study found that to truly respect consumers' privacy, companies need to incorporate privacy into... FRAN MAIER A satisfied customer is the best business strategy of all. MICHAEL LEBOEUF In sales, every prospect is a potential customer. RAJEN JANI Customer-based measures are important, but they must be translated into measures of what the company... DAVID P. NORTON CUSTOMER: I’m looking for a biography to read that’s really interesting. Could you recommend one... JEN CAMPBELL A customer was using this device, an overly large magnet, placing it in front of the meter trying to... WAYNE WOHLER Philips is a very large Dell customer, and we have a very strong relationship that will continue in ... BOB KAUFMAN Like any small business owner, I experienced the pressures of building a company from the ground up ... GAVIN NEWSOM Impact is one more example of the value the Postal Service places on this important customer. As we ... ANITA BIZZOTTO Profits are related to customer retention. Customer retention is related to employee retention. Empl... JEFFREY PFEFFER Why is life a battlefield.? Is it really necessary to Bleed Sweat or Die to be heard.?
Some say its ... FEMALE IMAGINATION A sale is not something you pursue, it's what happens to you while you are immersed in serving your ... SOURCE UNKNOWN There's a customer service philosophy here. Frankly, to be able to pay your employees so they remain... ED LUMP Face-to-face customer feedback refines or validates every component of the startup's business mo... STEVE BLANK CRM solutions that support knowledge work as well as process work represent the last mile for organi... BRUCE CLEVELAND
More Anthony Swinger
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ANTHONY BURGESS If you write fiction you are, in a sense, corrupted. There's a tremendous corruptibility for the fic... ANTHONY BURGESS Novelists are perhaps the last people in the world to be entrusted with opinions. The nature of a no... ANTHONY BURGESS The trouble began with Forster. After him it was considered ungentlemanly to write more than five or... ANTHONY BURGESS Don't fear change -- embrace it. ANTHONY D'ANGELO Become a student of change. It is the only thing that will remain constant. ANTHONY D'ANGELO It's not the events of our lives that shape us, but our beliefs as to what those events mean. ANTHONY ROBBINS Most people have no idea of the giant capacity we can immediately command when we focus all of our r... ANTHONY ROBBINS One reason so few of us achieve what we truly want is that we never direct our focus; we never conce... ANTHONY ROBBINS To effectively communicate, we must realize that we are all different in the way we perceive the wor... ANTHONY ROBBINS The way we communicate with others and with ourselves ultimately determines the quality of our lives... ANTHONY ROBBINS There's no abiding success without commitment. ANTHONY ROBBINS There's always a way -- if you're committed. ANTHONY ROBBINS I believe life is constantly testing us for our level of commitment, and life's greatest rewards are... ANTHONY ROBBINS The secret of success is learning how to use pain and pleasure instead of having pain and pleasure u... ANTHONY ROBBINS Take control of your consistent emotions and begin to consciously and deliberately reshape your dail... ANTHONY ROBBINS You are now at a crossroads. This is your opportunity to make the most important decision you will e... ANTHONY ROBBINS You see, it's never the environment; it's never the events of our lives, but the meaning we attach t... ANTHONY ROBBINS We can change our lives. We can do, have, and be exactly what we wish. ANTHONY ROBBINS We are the only beings on the planet who lead such rich internal lives that it's not the events that... ANTHONY ROBBINS Children are not soul-less, unguided creatures made for adults to manipulate like chattel. They are ... ANTHONY GREGORC Plant a kernel of wheat and you reap a pint; plant a pint and you reap a bushel. Always the law work... ANTHONY NORVELL It is not what we get. But who we become, what we contribute... that gives meaning to our lives. ANTHONY ROBBINS